Refund policy

Returns

All sales on JEBWA are final.
We guarantee the authenticity of every item we sell and offer a buyback guarantee in the event that a reputable authentication service provides proof of non-authenticity.

If you are not happy with your purchase, we offer an exchange program where you can return you original purchase and get a new item.

Exchanges

Our exchange window lasts 5 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Important note: Our 5-day return policy is not available for items deliberately described as “Final Sale—This item is not eligible for return” in the product description.

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 5 days after delivery.

You will be responsible for paying for your own shipping costs for exchanging your item. 

To initiate an exchange; send us an email at shopifyust8@gmail.com.

Shipping for Exchange 

To exchange your product, you should request a return and we will send you a shipping label.

The time it takes for your exchanged product to reach you may vary depending on where you live.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.